Remote Rescue
$40
~20 min by video. Credited toward larger work.
On-call tech support plus specialty home services grouped into Network & Security, Smart Home & Theater, AI & Productivity, and a premium Concierge Management tier, all delivered by the same senior engineer. One number, one person, one standard.
“No problem is too small for a proper fix.”
The default entry point when anything is broken, flaky, or confusing. Start with a $40 Remote Rescue, twenty minutes of dedicated senior engineering on video that ends most frustrations before you hang up. Printers, Sonos, Roombas, email on a new phone, slow WiFi, one light that won’t connect. Larger issues get a real quote on the call.
WiFi that never drops, cameras that record to your own drive, passwords actually locked down. Designed for reliability in 2026 and built to meet the FCC’s updated broadband-labeling and consumer-data rules coming into effect this year.
Most dead zones are layout problems, not hardware problems. I survey the house, place access points where coverage actually demands them, hardwire the backhaul, and configure the network properly from the start.
Most consumer camera systems store footage in the manufacturer’s cloud. I install PoE camera systems that record locally to a drive in your home, no cloud subscriptions, no third-party retention, while still providing phone alerts and remote viewing. Configurations align with the FCC’s 2026 consumer-data rules: your footage, your drive, no carrier-side retention.
A proper password-manager rollout and identity cleanup for the household: every important account migrated, strong two-factor authentication configured, and emergency access set up. Done in one afternoon.
Modern systems, simplified. Lighting, climate, locks, and cinematic sound, consolidated onto one platform and tuned so the family actually uses it.
A well-designed smart home runs on a single platform, not a collection of disconnected apps. I consolidate lights, locks, thermostats, and shades into one system and configure the scenes you’ll actually use day to day.
A theater system that works with a single remote or tap. One press turns on the display, switches the receiver to the correct input, dims the lights, and starts the source, every time.
Practical coaching on ChatGPT and Claude tuned to the work you actually do, plus a home office that’s camera-ready and storm-proof by Monday morning.
ChatGPT and Claude can save significant time when configured against your actual work, your files, your clients, your recurring tasks. I set up the tools, tune them to your workflow, and train you on how to use them.
A fully-configured home office: monitors mounted and calibrated, lighting that works on camera, backup internet for storm days, proper audio, and cable management handled. You return on Monday to a workspace ready for use.
“Total technology stewardship. One number for everything.” The top of the ladder. For households that want the entire stack, WiFi, cameras, smart home, passwords, theater, the works, handled under one accountable relationship. Scoped and priced to the home, not the month.
Workstations, cloud migrations, HR and CRM platform moves, email and backups, automations, and light custom software, for teams of one to fifteen. Fixed-fee where possible, with a signed agreement before any work begins.
For larger software builds, our sister company New Ark Digital is ready to help.
Three line items. No tiers, no upsells, no “packages” designed to confuse you. Senior-level engineering at a steady, predictable rate, $2 per minute, whether the work happens on a video call or in your living room.
The Digital Service Call. A 20-minute diagnostic and repair session on video with the same engineer who would come to your house. Most small problems are resolved before we hang up.
Standard rate for all on-site work, installs, troubleshooting, infrastructure, theater, anything in your home. One-hour minimum. No drive-out fee inside the standard service area.
On-site design and planning for infrastructure projects, new WiFi, cameras, smart home, theater. We map the home, talk through what you actually need, and leave you with a written quote.
Don’t see yours? Start with a Remote Rescue and ask, if it’s not something I can help with, you’ll know in the first few minutes and the fee is refunded.
About twenty minutes on video with the engineer. $40, credited toward any work that follows. Quick problems are often resolved on the call; larger projects leave you with a real quote.