Red Cypress Pro is small on purpose. Every call, quote, install, and follow-up goes through the same person, me, Russell Pier. This page explains how an engagement actually runs: from the first phone call to the handoff, with honest numbers attached.
Most engagements start one of two ways. If you're planning a project, new WiFi, cameras, a smart-home upgrade, a small-office cloud migration, call or text for a free scoping conversation. If something is broken right now, start with a Remote Rescue.
WiFi rebuilds, camera installs, smart-home work, home theater, or a small-office migration. The first conversation is free and candid. If it's not a fit, I'll tell you so.
The tech headache ends twenty minutes from right now. Real diagnostic engineering on a video call, most problems fixed before you hang up. If not, we already know what comes next.
Everything Red Cypress Pro does falls into one of four pricing buckets. Whichever you're in, the rate is written down before work starts, and the final invoice matches it. Hardware is quoted at cost plus a disclosed markup, never padded.
Instant engineering on a video call. Most things get fixed in the twenty minutes. Credited toward larger work if it's bigger.
For audits, second opinions, consulting, and in-home visits that don't fit a fixed scope. Transparent timesheet, billed after.
A quote in writing for a defined piece of work, an estimate for an install, an SOW for a migration. Fixed number; scope changes agreed in writing before billing.
Predictable monthly availability for small offices or households with an ongoing stack. Included hours roll forward one month.
These are the commitments behind every engagement. They're written here so you can hold me to them. If I break one on your project, the invoice is adjusted accordingly, no negotiation.
No handoffs to technicians I've never met. The engineer who scoped it, installs it. If that ever stops being true, Red Cypress Pro will tell you before you sign.
Every engagement over the Remote Rescue threshold gets a signed SOW. Nothing is added to the final invoice that wasn't agreed in writing first. Change orders are free to request.
You see the line-item cost and the markup on the proposal. I'd rather make less on hardware and be invited back for the next project than hide a margin in a router.
If anything I installed stops working because of how I installed it, I come back and fix it, no charge, no drive-out fee. Hardware warranties are separate and honored by the manufacturer.
My main line rings directly to my mobile. If I can't pick up because I'm mid-install, an automated assistant takes a clear message and I return the call before the next morning.
Drywall, high-voltage electrical, structural carpentry, enterprise-scale IT: not my lane. I'll tell you so on the first call and point you to someone whose lane it is.
Your home isn't a job site. I arrive in shoe covers, work cleanly, and leave the space exactly how I found it, minus the broken thing you called about.
Behind the TV, inside the rack, under the desk, if I ran it, it's labeled. The next person who touches your network (me, you, a future electrician) can tell what goes where without guessing.
At the end of every install, you get a printed, laminated map: every SSID, every password, every device on your network, and who to call when. Yours to keep. The opposite of being held hostage by your installer.
Red Cypress Pro is a one-person practice by design. That means predictable response during business hours, a small geographic footprint, and an honest waitlist when the calendar fills up. I'd rather tell you "three weeks out" than overbook and deliver late.
Primary service area: East Baton Rouge Parish and Ascension Parish. I'll travel to Livingston or West Baton Rouge for larger projects. For locations farther out, the first call is still free, we'll see if it makes sense.
Outside business hours, the main number routes to an automated assistant that captures your message and forwards it to me. True emergencies (outage affecting a business operation) are routed to my mobile directly.
Only if the problem is a fix, not a project. If you're planning an install, a migration, or a bigger piece of work, skip the Rescue and call to scope a project directly, that conversation is free.
We don't stop the clock and keep billing. If the fix is genuinely bigger than a Rescue, I tell you what I see, what it would take, and we schedule the follow-on properly, with the $40 credited toward that work.
No. Every cable, every access point, every camera is installed by me. If your project needs significant drywall repair or construction work done, I will subcontract that work to a select list of industry partners that I trust to do the job right.
Short answer: in writing, before work proceeds. We agree on the change, the new number, and the new timeline in an email or a one-page amendment. I don't add anything to a final invoice that we didn't discuss first.
Within ninety days of project completion, I come back and fix it if the failure is in how I installed it. No drive-out fee, no labor charge. If the failure is a hardware defect, I handle the warranty claim on your behalf and coordinate the replacement.
I handle small-business IT for offices of roughly one to fifteen people, the range one engineer can serve well. For larger organizations, Red Cypress Pro isn't the right fit, and I'll tell you so on the first call.
